We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On all orders
No questions asked return policy
support@thechicagomall.com
Worry-free shopping
Quality goods, perfect packaging, fast shipment. The store is grateful for the quality service.
The plastic is a bit weak. I had ordered one before that was better quality. This one comes with more blades although the plastic is a little weak. Still works.
Hello, everybody! Chopper worthy. Knives are very sharp, cut with a bang. Don't be careful. Efforts need to be applied, but not significant. Plastic is thick, heavy of excellent quality. There are rubber soft legs, does not slip. Cutting potatoes took exactly a minute.
Thanks to the store the goods came quickly packed was well all whole. Supper
The packaging is excellent, the shredder itself is a whole kind of quality.
Fast delivery and great packaging for the product's protection during shipping. The product itself is made of durable plastic and it's quite space-saving. Recommended store and product.
Excellent quality! The walls of the container are thick enough, the knives are very sharp (cut onions, carrots raw, and potatoes raw). Cutting is not entirely necessary (potatoes for example). Very saves time in the kitchen. Shipping fast! Seller recommend
Wrapped securely, in air sausages, plus a puffy. To the touch and looks very strong. The predecessor, nicer-Dicer, worked 8 years and still works, will see how the new Assistant life in the kitchen will ease. Nozzles pile, even for French fries is, rubber feet from below, does not smell, does not scratch hands, in general the quality is at the height. Check the case, sign it off. Seller-bow!
The quality of plastic is excellent. 10 min to make a salad, very convenient thing.
Arrived in 40 days, all same as description
Arrived fine packaging, observed nicely just missing use. Took a month twelve days to arrive.
It is exactly as in the image, very happy with the purchase, recommend the product.
Quickly came. well packed, everything is intact. the plastic is dense, does not smell. the lid is heavy, it pleases, it is easier to cut. The knives are very sharp. In general, I'm happy very much. thank you!!!